Shipping policy


At Polotic, we value your trust and work to ensure a smooth, reliable, and secure delivery experience from the moment you place your order until it reaches your doorstep.

🕒 Delivery Timeframes

We aim to deliver your order as quickly as possible. Estimated delivery times are:

  • Main cities: 1–3 business days

  • Other regions: 3–7 business days

Delivery times may vary depending on your exact location or order volume, but our team always follows up and keeps your shipment moving on time.

📦 Order Processing

  • All orders are processed within 24 hours of confirmation.

  • During seasonal peaks or promotional periods, processing may take slightly longer — and we’ll notify you immediately if any delay occurs.

🚚 Our Delivery Partners

We cooperate with trusted, carefully selected shipping partners to ensure safe handling and professional service at every step.

Tracking your shipment is easy — you can check status anytime by contacting our support team with your order number.

📞 Customer Support & Follow-Up

Our support team is always ready to assist you with:

  • Tracking your shipment

  • Delivery updates

  • Any shipping-related questions

You can reach us via:

  • WhatsApp

  • Or the Contact Us page on our website

❗ Important Notes

  • Please make sure your address and phone number are entered correctly at checkout to avoid any delays.

  • If the courier is unable to reach you more than once, delivery may be postponed or canceled.

  • Shipping fees (if applicable) are calculated automatically during checkout and may vary based on city, weight, or payment method.

🙌 Our Commitment To You

From selecting your item to delivering it to your doorstep,
Polotic is dedicated to giving you a smooth, worry-free experience every time you shop.