Refund policy
🔁 Return & Exchange Policy – Polotic
At Polotic, your satisfaction is our top priority. Every item you order is carefully selected and checked, but if you ever need to request a return or exchange, we’re here to support you every step of the way.
🛍️ 1. Eligibility for Returns or Exchanges
You may request a return or exchange within 3 business days from the date you receive your order in the following cases:
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The item is in its original condition and has not been used or washed.
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The item is still in its original, undamaged packaging.
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There is a clear manufacturing defect or unexpected damage.
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The item received is completely different from the description or images on our website.
🔄 2. How to Request a Return or Exchange
Please contact us through:
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WhatsApp (number shown on your shipping label)
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Or via the Contact Us page on our website
Make sure to include:
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A clear photo of the item
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Your order number
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Your city + full address
We will review your request and respond within 3 business days.
🚚 3. After Approval
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We will arrange pickup within 3–5 business days.
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For returns:
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If the mistake is on our side (wrong item or a clear defect), you will receive a full refund.
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For exchanges:
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The replacement item will be shipped after we receive and inspect the original item.
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⚠️ Important Notes
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Please try the item without removing the tags or original packaging until you are sure it’s suitable.
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We cannot accept items that show signs of use, washing, perfume, damage, or poor handling.
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In some cases, return or shipping fees may apply depending on the situation — but we always try to support our customers as much as possible.
❗ Disclaimer
We are fully committed to delivering exactly what is shown and described on our website.
However, we cannot be responsible for personal expectations that are not stated in the product description.
🙏 Our Promise
At Polotic, we’re always here to ensure you’re happy, confident, and satisfied with every order.
